Privacy Policy

Privacy Policy - Updated October 3, 2017

Top10VPN (the "Web site") provides a variety of online services, from interactive entertainment to electronic commerce. Because the success of this Top10VPN is dependent on building and maintaining goodwill with our customers, Top10VPN (hereinafter collectively referred to as "we" or “us” or "our" or “Web site”) is committed to implementing measures designed to protect the privacy of those using our services. Moreover, we see it as our responsibility to set examples and help establish the standards for privacy on the Internet. Although we respect the privacy of all those who visit the Top10VPN and use our online services, we do collect information from our Web site's members and visitors. This Privacy Policy governs your interaction with our site. Except as set forth within this Privacy Policy and this Web Site's Terms of Service and/or other published guidelines, we do not release personally identifiable information about this Web site's members and visitors without their permission. Please note that we review these privacy practices from time to time, and that these practices are therefore subject to change. We ask that you periodically review this page to ensure continuing familiarity with the most current version of this Web site's Privacy Policy. To contact us about privacy issues, to report a violation of this Web site's Privacy Policy, or to raise any other issue regarding the Web site, please e-mail us at

The information we gather 

We gather two types of information about this Web site's users: 

(1) Non-personally identifiable information: When visitors come to the Web site, we collect and aggregate information indicating, among other things, which pages were visited, the order in which they were visited, and which hyperlinks were "clicked." Collecting such information involves the logging of IP addresses, operating system and browser software used by each visitor to the Web site. Although such information is not personally identifiable, we can determine from the IP address a visitor's Internet Service Provider and the geographic location of his or her point of connectivity. 

The non-personally identifiable information we collect helps us diagnose problems with our server, administer the Web site, identify the most popular areas of the Web site, and determine the effectiveness of our promotional activities. In addition, we may disclose some of this information to advertisers to inform them of the number of people who have seen and/or clicked through their advertisements. For the same purposes, we use "cookies"---that is, small text files placed on your computer's hard drive---to help us determine the type of content and sites to which you link, the length of time you spend at any particular area of the Web site, and your usage of our services offered via the Web site. Cookies also tell us which advertising you have seen on the Web site. At certain times, we may use outside advertising companies to display advertisements on the Top10VPN website that may contain cookies ("banner ads"). These banner ads collect information stored by the advertising company and we do not have access to this information. 

Essentially, cookies are your identification cards for our computers, or servers, that placed them there. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Cookies allow us to serve you better and more efficiently, and to personalize your experience at the Web site. Nevertheless, you are able to control how and whether cookies will be accepted by your web browser. For more information on how to do so, please refer to the documentation accompanying your browser. 

(2) Personally identifiable information: In certain areas of the Web site, such as online surveys and contests, the Top10VPN may require that you provide personally identifiable information (including, for example, zip code, age, income, and e-mail address, and when applicable, credit card information). Our hosting provider and Top10VPN staff have access to this information. In addition, when registering to set up an account to use certain services of the Top10VPN website, or to receive certain newsletters or specifically targeted information ("Services"), we do require that you provide a valid e-mail address. 

We do not knowingly collect personally identifiable information from children (defined herein as minors younger than 13 years of age) without obtaining parental consent. Before registering for an account to use the Services of the Web site, we ask that all minors have their parents read our Privacy Policy. Before and during the registration process, we encourage all minors to include a parent or guardian in the process. We do not control the acts of this Web site's members or visitors. All members and visitors should be aware that, when they disclose personally identifiable information in a bulletin board, chat room, guestbook, or other forum, the information may be collected and used by others to send that person unsolicited e-mail from other parties outside this Top10VPN. In the event that you encounter any user on this Top10VPN who is improperly collecting or using information about you or other users, please contact

How we use (and do not use) the information we gather
Please take some time to familiarize yourself with the different ways we use the information that we gather. Keep in mind that, while we encourage all third parties involved---including affiliates and advertisers---to adhere to our policies regarding the privacy of this Web site's visitors and members and to otherwise handle personal information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from us or independently. Nevertheless, in the event you encounter any third party associated with, or who claims association with us who you feel is improperly collecting or using information about you, please contact; we will be happy to forward your message to the third party. 

(1) How we use (and do not use) non-personally identifiable information: We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of the Web site's members and visitors, and by measuring demographics and interests regarding specific areas of the Web site. We provide statistical information based on this data to advertisers, affiliates, and other current and potential business partners. We also use the aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their web sites. 

The Top10VPN may contain links to other Internet web sites, including co-branded or other affiliated sites that may or may not be owned or operated by us. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such web sites, including such sites' use of any information (such as IP number, browser type, or operating system) collected when visitors to the Top10VPN click through links to those sites. Even though such information might not identify you personally, we strongly encourage you to become familiar with the privacy practices of those sites. 

(2) How we use (and do not use) personally identifiable information: We provide notice to potential registrants of this Top10VPN whose personally identifiable information will be collected during the registration process. Such notice is provided simultaneously with your registration with this website; moreover, this Privacy Policy itself serves as notice that such information is collected under those circumstances. You may not "opt in" to the registration process if you wish to have access to Services, and you may choose to "opt in" to receiving promotional materials from us and/or our affiliates, advertisers, or other business partners. If you "opt in" to receiving such promotional materials, we reserve the right to release any personally identifiable registration information regarding you to third parties who provide goods or services that we believe may be of interest to you. We will not release your credit card information to third parties unless necessary to complete a transaction between you and such a third party. If you decide that you would like to discontinue receiving promotional information from such third parties, please contact those third parties directly, or contact us at . We limit our own e-mail contact and solicitations to those customers who have "opted in" to receiving such communications. The solicitations are limited in that they, among other things, will clearly indicate the originator of the e-mail and provide the customer with a method of "opting out" of receiving future communications of a similar nature. In addition, we sometimes use demographic data to decide which advertisements and sponsor messages to show to which members. As an example, if Sponsor XYZ wishes to display their advertising only to female members of this Web site, we use member registration data to ensure that Sponsor XYZ's ads are displayed only to female members. 

Finally, we may use individual members' data to "pre-populate" forms, which are displayed for the purpose of collecting individual data by us and/or our sponsors. In no case does pre-populating a form transfer any data to any advertiser or third party. Only if the member voluntarily requests that such data be transferred will any transfer take place---for example, if/when a member clicks a "submit form" button or other button. 

We reserve the right to release any and all information contained within our access logs concerning any visitor or member when that visitor or member is in violation of our Terms of Service or other published guidelines, or partakes (or is reasonably suspected of partaking) in any illegal activity, even without a subpoena, warrant, or other court order, and to release such information in response to discovery requests, or in response to any circumstance which we, in our sole discretion, deem an emergency. We cooperate with law enforcement agencies in identifying those who may be using our servers or services for illegal activities. We also reserve the right to report any suspected illegal activity to law enforcement for investigation or prosecution. 

If and when we sponsor promotions or sweepstakes, or third parties sponsor promotions or sweepstakes in conjunction with us, either we or the third party will post relevant privacy information in the official rules and/or registration area for the promotion or sweepstakes. That privacy information, to the extent it conflicts with this Privacy Policy, will govern that particular promotion or sweepstakes. 

All information gathered on the Top10VPN is stored within a controlled database accessible only to us to protect the loss, misuse, or alteration of the information under our control. However, as effective as any security measure implemented by us, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Questions regarding this Privacy Policy should be directed to us at 

Changing/deleting personal information
If you would like to have your personally identifiable information changed or removed from our database, please contact us at, and we will use reasonable efforts to comply with your request. Keep in mind, however, that there will be residual information that will remain within our databases, access logs, and other records, which may or may not contain such personally identifiable information. The residual information will not be used for commercial purposes; however we reserve the right, from time to time, to re-contact former customers or users of this Web site. 

Third-Party Ad Serving
We use third-party advertising companies to serve ads when you visit this Web site. These companies may use information (not including your name, address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know you choices about not having this information used by these companies, please contact us at, or click here

Information We Collect When You Download or Use our Programs, Request Service or Support, or Pay for Products and Services

Free product downloads generally.

You are not required to disclose any personal information in order to download Top10VPN.  Online product registration: We may request additional information such as your name, demographic information, or other information. This information generally is not required, but you may provide it if you wish. We use this information to validate our users and verify the number of current licenses in existence. We may also use it to verify that copies of our product are legitimate, and not counterfeit. We will not use this information for direct marketing purposes unless you "opt in" to receive such communications from us, except that we may notify you of similar products or services that we offer to the extent that we are permitted to do so by law. We may send you an email if your license expires to ask if you want to renew.

Data collected by specific products.

Some of our product offerings are required to collect additional information in order to deliver full product functionality, such as information about websites that you have visited and files on your computers. In general, we collect no more information than is required in order to provide full functionality of these products. Specific products, and the types of information that they collect when you use them, are as follows:

  • Top10VPN:
    • Top10VPN may collect the following information from your device: 
      • Information and files (potentially including executable files) on your computer identified by the Top10VPN software as potentially unwanted, together with the information about the nature of identified files.
      • Additional statistical information about detected files by the Top10VPN software.
  • Other products: There may be other products (current or future) that require that we collect certain types of personal information in order to enable full product functionality. We will always inform you prior to collecting any such information, usually in the terms of service or end user license agreement (EULA) applicable to the product in question.

We reserve the right to store and use the information collected by the Top10VPN software and to share such information within the Top10VPN organization in order to improve the Top10VPN current and future products and services, to help Top10VPN develop new products and services, and to better understand the behavior of Top10VPN users. We may publish or share that information with third parties that are not part of Top10VPN, but we will only ever do so after removing our users’ personally identifiable information. Any reference in this policy to “Top10VPN” means Top10VPN, its parent companies and any company that is controlled by or under common control with Top10VPN or its parent companies.

In-product messaging.

We sometimes communicate with our users using a technique known as "in-product messaging." In-product messaging may be used in the following scenarios: (1) when a user's license is about to expire; (2) when a user chooses to update or upgrade Top10VPN program; (3) when the Top10VPN database is updated; (4) in other cases where user communication is necessary. We may also sometimes use in-product messaging to notify users of new products or upgrades to existing products and services. The Top10VPN program on the user's machine initiates a request to the Top10VPN server. The Top10VPN server takes the appropriate action and sends a return message to the Top10VPN program, which displays a corresponding message to the user.  Top10VPN may use 3rd party servers in order to conduct this communication. Personal information is generally not exchanged using this process except to the extent necessary to perform a transaction. In-product messaging also permits the computers or devices of our users to transmit information to our servers including technical data, various file definitions, security, and technical information about the users' hardware. This information is used for statistical purposes, product updates, quality control, and in product and feature design; this information is stored in a way that is not associated with a particular user. 

When you use our services or request support.

We may at times collect personally identifiable information from you in the course of providing our services or support. This information may be collected from you verbally, from your computer, or via electronic communication (including communications between your computer and us, or other automated communications). If you request support we may offer you the option of accepting a remote session in which we take control of your device or computer; in such a case we may acquire information via communication between your computer and ours.

This information is collected to help us provide the service or support that you have requested. 

  • We may at times request personal information such as name, home or work address, email address, telephone or mobile phone number(s), or other information by which we may identify you. This information is collected for identification purposes, and to confirm that transactions with you are legitimate and not with an imposter. We will not use this information for direct marketing purposes unless you "opt in" to receive such communications, except that we may notify you of similar products or services that we offer to the extent that we are permitted to do so by law. If you contact us for support, or initiate a transaction with us, we may suggest that you upgrade or update products or services. We may also contact you if your product license has expired or is about to expire.
  • In cases where you request individual support or assistance we may also ask you to provide information about your device or computer, your means of accessing the Internet, or your Internet service provider. This information may include, without limitation, your email address, IP address, information about your hardware and software, the URLs of sites you have visited, files stored on your computer (including potentially dangerous or infected files), email messages (whether stored on your computer or elsewhere), information regarding senders and receivers of email messages, and the like. This information is collected to help us to provide services and support, to identify and remove computer viruses, and to help us solve your technology problem(s). For purposes of this section we will use any such information only when providing individual support or assistance at your request, and will not retain such information any longer than necessary for this purpose. This information will not be stored in a way that identifies you personally in any record that we keep of your request for assistance.

When you pay for products or services. When you purchase "premium" (or paid) products or services from us, the billing is generally handled by a third-party service provider. In most cases the service provider is acting as our reseller; thus, you will be making your purchase from the service provider directly, and not from Top10VPN. The handling of your personal information will be governed by any privacy policy or terms of service published by the service provider. 

  • The service provider may request billing information such as your name, home or work address, email address, telephone or mobile phone number(s), plus payment information including credit card number, expiration date, name of your issuing bank, and the like. The purpose of this information is to enable payment for products or services that you order. The third-party service provider may transmit some of your personal information to us, but not including payment information, unless you specifically agree (as may be the case in the event of a purchase with auto-renewal). We may use the information we receive (not including payment information) to verify your registration or license status, to contact you about the status of your account, or for renewal of your subscription, if applicable.
  • In all cases where your payment data is processed by a third-party service provider, we have determined that the service provider follows data privacy and security procedures that we deem adequate. 

Special Types of Personal Information

"Sensitive" information.

We never collect "sensitive" personal data such as sexual preference, religion, political views, or health. We do not wish to receive any such data and will not request it from you. 

Data on children.

Persons under the age of 18 should not transfer personal information to us unless they have the consent of their parent(s) or guardian(s). We do not knowingly collect, nor do we want to receive, personal information about individuals who are under 13 years of age. 

Storage, Retention, and Deletion of Personal Information

Storage of information.

Information that we collect is stored on our servers or on the servers of our subsidiaries, affiliates, contractors, representatives, contractors, agents, or resellers who are working on our behalf. 

Access by our contractors.

Maintenance of personally identifiable information is performed either by us or by contractors who we hire, or by our subsidiaries, affiliates, representatives, agents, or resellers who are working on our behalf. All such third parties must agree to observe the privacy of our users, and to protect the confidentiality of their personal information. All have agreed not to share personal information of our users with other parties, and not to use such personal information for their own direct marketing purposes. 

Disclosure to third parties.

There may be limited circumstances in which we are required to disclose your personally identifiable information to unrelated third parties.

  • There may be times when we must disclose your personal information in response to the following: (1) where necessary to satisfy a legitimate government request or order; (2) in response to a third-party subpoena, if we believe on the advice of our attorneys that we are required to respond; (3) where we hire a contractor to perform a service for us, such as product development or market research (but not if doing so would violate the terms of our privacy policy, or laws governing personal data); (4) if we obtain your permission; or (5) if necessary to defend ourselves or our users (for example, in a lawsuit). 
  • There may be a few other limited cases in which we might share our users' personal information with third parties. For example, if you request a specific service or product from us, and if that product or service is administered by a third party who is working for us, we may share your personal information with the third party in order to respond to your request. The third party who is working for us may also transmit back to us any new information obtained from you in connection with providing the service or product.
  • We never allow a third party to use your personal information to market that party's products or services to you. However, in a case where you contact us or a third-party service provider working on our behalf for service or support, our service provider may suggest upgrades to Top10VPN products or services that you have already selected. Our service provider may also suggest products or service that the service provider offers which are not Top10VPN products or services. In this case you will be clearly advised that the product or service is offered by the third party and not by Top10VPN, and you will be subject to the terms and conditions, end user license agreement (EULA), and privacy policy of the service provider.

Deletion of personal information.

In general, our policy is to keep personal information for no longer than reasonably necessary in light of the purpose for which the information was collected, plus any additional period that is permitted or required by law thereafter. Following the expiration of the purpose for which we collected personal information plus any additional period that is permitted or required by law, we will either delete or de-identify the information from our systems.

  • If you subscribe to a recurring newsletter, we will keep the information in order to fulfill your subscription request until you cancel your subscription.
  • For products that are registered on a periodic basis (for example, a one-year license), we will keep your personal information for the duration of your product registration, and longer if you renew your license.
  • If you purchase a "premium" or paid service, we or our third-party service providers will retain payment information for as long as is necessary to complete payment, plus any period of time thereafter that is required or permitted by law.
  • If you participate in a giveaway or promotion that we offer, we will retain your data long enough to administer the promotion, plus any additional time that is permitted or required by law.

Questions regarding this Privacy Policy should be directed to us at 

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